RETURN & REFUND POLICY
Effective Date: July 2026
At Quality Pet Accessories Supply, we want our customers to have a positive shopping experience. This Return & Refund Policy explains the requirements and procedures for returns, exchanges, refunds, damaged products, and defective merchandise purchased through our website.
By placing an order with us, you acknowledge and agree to the terms of this policy.
1. Return Eligibility
To be eligible for a return, products should generally:
- Be unused and unworn
- Be clean and in original resalable condition
- Include original packaging where applicable
- Include all applicable accessories, components, and documentation
- Not show signs of use, washing, damage, or alteration
Certain pet products may be excluded from returns because of health, hygiene, or safety considerations.
2. Non-Returnable Products
For health, hygiene, and safety reasons, certain pet products may not be eligible for return.
This may include:
- Used pet accessories
- Items that have been washed or altered
- Products damaged after delivery
- Items missing original components or packaging
- Products that cannot reasonably be resold for hygiene or safety reasons
If an item arrives damaged or defective, please contact us so the issue can be reviewed.
3. Damaged or Defective Products
If your order arrives damaged or you believe a product is defective, please contact Quality Pet Accessories Supply as soon as reasonably possible.
When contacting us, please provide:
- Your order number
- Your name
- A description of the problem
- Photos of the damaged or defective item and packaging, when applicable
We may request additional information to evaluate the issue.
If the product is confirmed to have arrived damaged or defective, we may provide a replacement, exchange, or refund depending on the circumstances and product availability.
4. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us promptly with your order information.
We will review the order and determine the appropriate resolution.
5. Return Authorization
Please contact us before sending any merchandise back.
Unauthorized returns may not be accepted or may experience processing delays.
Once your return is approved, we will provide the applicable return instructions.
6. Return Shipping
Unless otherwise required by applicable law or approved by Quality Pet Accessories Supply, customers may be responsible for return shipping costs.
If a return is being made because an incorrect, damaged, or defective item was received, we will review the circumstances and determine the appropriate return-shipping arrangement.
7. Refunds
Once an approved return is received and inspected, we will determine whether the merchandise qualifies for a refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may vary depending on your bank, credit card company, or payment provider.
8. Refund Amount
When a refund is approved, the refundable amount will be based on the eligible purchase amount.
Original shipping charges may not be refundable unless required by applicable law or the return is the result of an error attributable to us.
9. Exchanges
Where available, eligible products may be exchanged for another item.
Exchange availability depends on product availability and the condition of the returned merchandise.
If the requested replacement is unavailable, an alternative resolution may be offered.
10. Refused or Undeliverable Packages
Customers are responsible for providing accurate shipping information.
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or another issue attributable to the customer, additional shipping charges may apply if the order needs to be resent.
Refund eligibility for refused or undeliverable packages will be reviewed based on the circumstances.
11. Order Cancellation
If you need to cancel an order, contact us as soon as possible.
Orders that have already been processed, packed, or shipped may not be eligible for cancellation and may instead be subject to the applicable return procedures.
12. Refund Processing
Approved refunds are processed after the returned merchandise has been received and reviewed.
Processing times may vary depending on the payment provider and financial institution.
We are not responsible for delays caused by a customer’s bank or payment processor after a refund has been submitted.
13. Policy Changes
Quality Pet Accessories Supply reserves the right to modify or update this Return & Refund Policy when necessary.
Any changes will be posted on this page with the updated effective date.
14. Contact Us
For questions about returns, refunds, exchanges, damaged products, or defective merchandise, please contact:
Quality Pet Accessories Supply
Address: 4335 ELENA PL, QUARTZ HILL, CA 93536
Email: info@qualitypetaccessoriessupply.com
Phone: 866-724-6662
Website: qualitypetaccessoriessupply.com
Return Address
Quality Pet Accessories Supply
3662 CARMEL AVE
IRVINE, CA 92606